If you are using Office 2016 on Mac then you might see the error Word cannot open the existing global template. (Normal.dotm) message. This message can appear when opening the Microsoft Office 2016 or upon closing the Microsoft Office 2016. If you are seeing this error when trying to open Office 2016 then you won’t be able to open the files successfully. There are some variations of this error message that you might see. Examples of these variant error messages are “Do you want to replace the existing Normal.dotm” or “Changes have been made that affect the global template. Do you want to save those changes?”
The reason behind this issue is your Normal.dotm. Normal.dotm is a template which is used as the basis of creating new blank documents. If you are seeing this message then the most likely scenario is that the Normal.dotm is corrupted.
Method 1: Deleted Normal.dotm
Since the most likely cause of the error is corrupt Normal.dotm, deleting the corrupted file resolves the issue. Microsoft Office 2016 looks for this specific file every time you open the Microsoft Office. If the Microsoft Office can’t find the Normal.dotm file then it creates a new one automatically. So, simply delete the corrupt file and it will automatically be recreated the next time you start Microsoft Office.
Follow the steps given below to delete Normal.dotm file
- Close Microsoft Office
- Press Command + Shift + G keys to open the Go To Folder window
- ~/Library/Application Support/Microsoft/Office/User Templates/ and press Enter
- Locate a file named Normal.dotm and select it
- Press Command and Delete key (Command + Delete) to delete the file.
- Delete any other files that have Normal in it but make sure you are in the User Templates folder.
Note: If you find multiple normal.dotm files or a ~normal.dotm file then delete those too.
Now simply open the Microsoft Office and everything should be fine.
Catatan: Jika Anda tidak dapat menemukan file normal.dotm di lokasi yang diberikan pada langkah 2, masukkan lokasi ~ / Library / Group Containers / UBF8T346G9.Office / User Content / Templates pada langkah 2 dan cari file normal.dotm di sana.
Metode 2: Perbarui Microsoft Office
Pastikan Anda mengunduh dan menginstal pembaruan terbaru oleh Microsoft Office. Pembaruan terbaru telah menyelesaikan masalah untuk banyak pengguna.
Berikut langkah-langkah untuk memperbarui Microsoft Office Anda
- Buka Microsoft Office
- Klik Help, lalu pilih Check for Updates . Catatan: Jika Anda tidak dapat melihat opsi Periksa Pembaruan, klik di sini , gulir ke bawah dan klik Microsoft_AutoUpdate untuk mengunduh Microsoft AutoUpdate. Setelah diunduh, jalankan file yang diunduh dan opsi Periksa Pembaruan harus tersedia
- Klik Periksa pembaruan dan ikuti petunjuk tambahan di layar
Setelah Office diperbarui, Anda sebaiknya pergi.
Catatan: Jika Anda memiliki Zotero, program kutipan, perbarui Zotero juga.